Medicare Minis
Welcome to Medicare Minis! In these quick, 20-minute sessions, we'll dive into essential Medicare topics to keep you informed and ready to help your clients. Whether you're just starting out or looking to refresh your knowledge, each mini-session offers valuable insights to boost your expertise.
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These materials are intended solely for Medicare Insurance Broker training purposes and are not designed for use with clients.
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#1 LIS Eligibility
We'll explain the differences between LIS (Low-Income Subsidy) and Dual Eligibility. LIS helps with prescription drug costs for those with limited income, while Dual Eligibility applies to those qualifying for both Medicare and Medicaid. Understanding these programs will help you better assist clients.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#2 Broker Managers
Insurance Carrier Broker Managers connect insurance carriers and brokers, facilitating smooth communication and helping brokers access the right products for their clients. Building a strong relationship with them is key to gaining valuable insights, securing better terms, and driving business growth in a competitive market.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#4 Medicare Mastery in Minutes
By working with clients at different stages of their healthcare journey, you can build a strong, ongoing pipeline. This approach allows you to earn at every stage of the transaction, ensuring continued engagement and long-term client relationships.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#5 DSNP/LIS Eligible - Changes for 2025
Understanding the rules of the 2025 Medicare DSNP SEPs is key to providing the best service for your clients. By knowing what can and can’t be done, you ensure compliance and make the most of the enrollment opportunities.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#6 Valued Based Care
In the Value-Based Care model, doctors are rewarded for patient outcomes. Medicare insurance agents can help Doctors better align with plans which support these goals. This approach creates opportunities for both improved patient satisfaction and increased financial rewards.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#7 Protect Your Book of Business
Protecting your Medicare book of business is key to long-term success. Stay proactive. Communicate regularly with your clients; reinforce their plan membership and coach them to rely on you for all their Medicare questions. Emphasize the importance of not sharing personal info with strangers (800#s). Watch for more helpful suggestions.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#8 Medicare Supplement Rate Increase Notifications
Medicare Supplement rate increases often occur one to two times per year, presenting an opportunity to review your client’s options. Unlike Medicare Advantage, Medicare Supplements don't have an enrollment period, allowing clients to enroll anytime. However, if a client is outside a guaranteed issue window, they will need to go through medical underwriting to secure coverage.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#10 The Pros and Cons of Option 1 and
Option 2
Explaining Original Medicare, its associated costs, and the pros and cons of Medicare Supplement and Medicare Advantage plans will make it easier for you to discuss Medicare options with your clients and help them make informed healthcare decisions. Watch this video for a brief overview.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#11 T64/T65 Outreach Plans
Designed to equip Medicare brokers with an effective strategy to engage individuals turning 64 and 65, the critical age for Medicare eligibility.
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Sly Broadcast Ringless Voicemail service
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#12 Pitch to Pain
Agents will be equipped with a powerful, consultative approach to selling Medicare plans that emphasizes empathy, understanding, and addressing real client concerns.
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Visit:
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#13 Medicare Supplement - High Deductible Plan G
What is it? Plan G High Deductible offers a lower monthly premium with a higher deductible compared to standard Plan G. It provides the same comprehensive coverage once the deductible is met, making it a cost-effective option for those who can manage higher out-of-pocket expenses before full coverage kicks in. What are the pros and the cons?
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#14 Broker Managers
Broker Managers—Who are they? What do they do? How do they support you? What you can expect from them? We'll discuss the importance of building a strong relationship with them, and how they can become a key resource in helping you succeed. Whether you're looking for guidance, tools, or strategies to grow your business, this webinar will help you understand why connecting with your Broker Manager is vital for your continued success in the Medicare market.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#15 Hospital Indemnity Plans
Hospital Indemnity plans provide extra financial support if you're hospitalized, helping cover out-of-pocket expenses like deductibles, copays, and more. Let’s break them down further - why & when might they be needed!".
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#16 Avoid the Loophole:
Protect Your Patients from the Medicare Trap
Many patients are shocked to learn that time spent in a hospital doesn’t always mean they’ve been formally admitted. Instead, they may be under observation status, which Medicare classifies as outpatient care—not covered under Part A, and not eligible for skilled nursing facility (SNF) coverage after discharge.
The video highlights this costly loophole and how to protect patients.
Key protections include:
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Asking: “Am I admitted as an inpatient?”
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Looking out for the MOON form (Medicare Outpatient Observation Notice), which hospitals must give after 24+ hours under observation.
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It explains the patient’s outpatient status
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Details how this affects Medicare coverage and costs
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Clarifies that Skilled Nursing Facility (SNF) care won’t be covered without a 3-day inpatient stay
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#17 Reciprocal Release
A Reciprocal Release from an FMO is a mutual agreement between an insurance agent and their Field Marketing Organization (FMO) that allows the agent to leave and move their carrier appointments—like Medicare Advantage or life insurance—to a new FMO without delays or penalties. Since both parties agree, it avoids the usual 6-month waiting period some carriers require and keeps the transition smooth and professional. It’s a clean, cooperative way to part ways when an agent wants to switch to a different upline for better support or opportunities.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#18 SEP for Clients who have Moved
You can use a Special Enrollment Period (SEP) for Medicare if you move to a new address, especially if you're moving to a different service area where your current plan no longer provides coverage. The SEP typically lasts for 2 months—1 month before and 1 month after your move. During this time, you can switch between Medicare Advantage and Original Medicare, change plans, or join a new Part D prescription drug plan. You’ll need proof of your move, like a utility bill or lease agreement, to qualify.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#19 How to Verify if a SEP is Available
Not sure which SEP applies? Contact the Broker Help Desk—they can confirm if a Special Enrollment Period is available for your client. While they can't advise on which one to use, they can help you know what options are on the table.
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#20 Low Income, Dual-Eligible, and Auto-Enrolled
Clients aren’t always the ones making Medicare decisions—sometimes the system does it for them. This video explains how automatic enrollment through Social Security can assign your clients a plan without your involvement. As a broker, that means losing control of the process, risking your full commission, and potentially leaving pharmacy patients stuck on poor-performing plans. Learn how to get ahead of it and protect both your clients and your business.
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Regional Rates and Benchmarks 2025
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#21 OTC Benefits ≠ Income!
Confused about how OTC (Over-the-Counter) ancillary benefits impact your dual-eligible clients' assistance programs like SNAP? In this video short, we break down a common misconception: the dollar value of OTC benefits does not count as income. That means your clients can enjoy extra support—like health products and wellness items—without risking their eligibility for vital programs. Tune in to get the facts and feel confident helping your clients make the most of their Medicare-Medicaid plans!​
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#22 When "Any Doctor" Doesn’t Mean Any Doctor
Think Medicare Supplement (MedSupp) plans are accepted everywhere? Think again. In this eye-opening short, we tackle a real-world scenario that training rarely covers—when a doctor’s office unexpectedly refuses to accept MedSupp. Learn why it happens, what you can do, and how to prepare your clients for these rare but critical coverage curveballs. It’s a quick dose of reality every agent needs to hear.​
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#23 Chronic Special Needs Plans
A Chronic Special Needs Plan (C-SNP) is a type of Medicare Advantage plan designed specifically for individuals living with certain chronic conditions such as diabetes, heart disease, or chronic lung disorders. These plans offer personalized care coordination, targeted benefits, and access to specialized provider networks to help manage complex health needs more effectively. By focusing on the unique challenges of chronic illness, C-SNPs can improve health outcomes and reduce avoidable hospital visits.​
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This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#24 Hosting Compliant & Impactful Medicare Events
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Compliance is critical when hosting Medicare events. In this webinar, you’ll learn the differences between Formal, Informal, and Educational events, when CMS registration is required, and what’s allowed at each type. We’ll also cover how to use events effectively during AEP and non-AEP, and how to work with Broker Managers without giving away your edge. Stay compliant, protect your business, and serve clients with confidence.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#25 Plan Terminated? You Could Get a Second Chance at Med Supp
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If your Medicare Advantage (MA/MAPD) plan is terminated in your area, you may qualify for a Special Enrollment Period (SEP). This SEP gives you a second guaranteed issue opportunity to enroll in a Medicare Supplement plan. It’s a valuable chance to secure Medigap coverage, even if you missed your first enrollment window.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#26 No Health Questions Asked.
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If you originally enrolled in a Medicare Supplement plan, you have a one-time, 365-day "trial right" to try a Medicare Advantage plan. If you decide to return to your original Medigap plan within the 365-day trial period, you may do so without medical underwriting. While you can rejoin the same plan with the same carrier, be aware that premiums may have increased due to standard annual rate adjustments.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#27 Sly Broadcast
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Sly Broadcast is a ringless voicemail service that lets you deliver a pre-recorded message directly to a recipient’s voicemail without their phone ringing. It’s a discreet and efficient way to share important updates, reminders, or opportunities—perfect for staying connected without being intrusive. Ideal for personalized outreach at scale, especially during Medicare enrollment periods.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#29 What Medicare Supplements Cover (and Don't)
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Medicare Supplement (Medigap) plans work as an extension of Original Medicare (Parts A and B). They are designed to help pay the out-of-pocket costs—such as deductibles, coinsurance, and copayments—that Parts A and B do not fully cover. However, Med Supp plans only cover services that are approved and covered by Medicare.
If Original Medicare does not cover a treatment, service, or item, a Med Supp plan will not cover it either. This can leave beneficiaries responsible for the full cost of certain services, resulting in a personal invoice. Watch for more details.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#30 Flex Funds: What Brokers Should Know
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The goal of this session is to help brokers understand how clients’ use of Flex Cards can affect tax or benefit status and to prevent potential carrier or Medicare complaints related to agent guidance.
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Flex funds used for OTC/Wellness and Food do not need to be reported as income and are excluded when determining SNAP/Food Stamp eligibility.
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Flex funds used for Utilities or Rent/Mortgage Assistance must be reported as income when determining subsidized housing benefits.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#31 Part B Giveback Medicare Advantage Plans
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Medicare Advantage Part B Giveback plans reduce a beneficiary’s monthly Part B premium through a rebate, helping lower overall healthcare costs. They’re attractive to cost-conscious clients who want lower monthly expenses while still receiving standard Medicare Advantage coverage and potential extras like dental or vision. However, these plans aren’t available everywhere and may have higher deductibles, copays, or coinsurance, as well as fewer supplemental benefits or smaller provider networks. Only beneficiaries who pay their own Part B premium qualify, and the rebate may take a few months to appear, so clear client education is important.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#32 Carriers Quietly Limiting Access to Certain Plans
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For AEP 2026, many Medicare insurance carriers are suppressing or limiting access to certain Medicare Advantage (MA) and Part D (PDP) plans—particularly on third-party enrollment platforms—to control enrollment flow and manage financial exposure. Some carriers have introduced $0-commission or restricted-commission plans, discouraging agent promotion and reducing plan visibility to consumers. This contraction is driven by tightening profit margins, regulatory and compliance pressures, and the cost impact of the Inflation Reduction Act on drug benefits. While these moves may preserve profitability and stabilize portfolios, they carry significant reputational risk and potential regulatory scrutiny if access gaps widen or beneficiary disruptions increase. On balance, the suppression of MA and PDP plans for 2026 signals that the Medicare private-plan ecosystem is entering a period of retrenchment rather than expansion as economic realities reshape the rules of engagement.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#33 Summary of Benefits
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Join us for an informative session on how to present a Medicare Insurance Plan Summary of Benefits effectively and compliantly. Learn practical techniques to simplify complex information—because when it comes to Medicare, mystification is the enemy. We’ll discuss how to focus on what truly matters to your client, using insights from your needs analysis to highlight the most relevant benefits. Discover how a “less is more” approach builds understanding, trust, and confidence in your recommendations.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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#34 Business Growth Simplified
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For Medicare brokers, turning-65 (T65) business should serve as the foundation of long-term success. T65 prospects offer a predictable, year-round pipeline and high conversion potential, creating a strong base of initial commissions plus renewal revenue that compounds significantly over time. When this steady T65 flow is paired with strong AEP production and strategic use of SEPs to capture eligible beneficiaries throughout the year, brokers can build substantial, sustainable income growth. This balanced approach ensures both immediate revenue and a reliable, expanding book of business for the future.
This webinar is for Medicare Insurance Broker training purposes only and not for client use.
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